FAQ

Frequently asked questions

Cars, the boat, and booking. Still stuck? Contact us.

Booking

How do I book?

All bookings are made directly with us on Book Direct. Choose a car or the boat, pick your dates, and send a request. We review every request and confirm by email, then send you a secure payment link. Nothing is charged until your booking is approved.

Can I book you through a rental app?

Please book directly with us on Book Direct. That's how we take all bookings.

How do I contact you?

Email us at whitecaprides@gmail.com or use the chat on this site. We reply by email, including during an active booking. We don't take phone calls.

Cars

How do I book a car?

Use Book Direct: pick the car, your dates, and pickup or delivery. Before we review a car request, you sign the rental agreement and waivers online and verify your driver's license and insurance. We confirm by email, then send a secure payment link.

Is insurance included?

No. Your own auto insurance must cover rental cars for the whole trip. You upload proof of insurance during driver verification and confirm that it covers rental vehicles. A security deposit may also apply; the amount is shown at checkout.

Do you deliver to TPA or PIE?

Yes. Delivery to Tampa International (TPA) or St. Pete–Clearwater (PIE) is an additional $40. Exact handoff details are emailed to you after your booking is confirmed.

How do I get the keys?

Pickup is contactless. Each car has a lockbox with the key, hooked onto the driver's window, and you receive the instructions by email once your booking is confirmed. Pickup and drop-off are available 24/7.

What is the mileage limit?

200 miles per day are included. Extra miles are $0.29 each, or you can add unlimited mileage for $20 per day.

Can I smoke or vape in the car?

No. Smoking and vaping are strictly banned in all of our cars. If a car smells of smoke, a $150 cleaning fee applies. That is close to the actual cost of professional cleaning, so it simply covers getting the car ready for the next guest.

What if my flight is delayed or lands late?

No problem. Pickup is available 24/7 with our lockbox. Just email us if your plans change.

Can I change or cancel my trip?

Email us to change a trip. Cancellations follow the cancellation terms shown at checkout and in your rental agreement.

Who do I contact during my trip?

Email us at whitecaprides@gmail.com for anything about an active trip. If anyone is hurt or in danger, contact emergency services first.

The boat

Where do I book?

Book directly with us on Book Direct. Pick your date and captain and send a request; we confirm by email, then send a secure payment link.

Is insurance included?

Every trip is run by a USCG-licensed captain who operates the boat, and each guest signs a passenger waiver online before the trip. For questions about coverage, email us before you book.

Do I need a boating license?

No. Every trip comes with one of our USCG-licensed captains, who operates the boat for you.

Can I drive the boat myself?

No. The boat is rented only with a captain. There is no self-drive option.

How many people can come?

Up to 10 people.

Can I smoke or vape on the boat?

No. Smoking and vaping are strictly banned on board. If the boat smells of smoke, a $150 cleaning fee applies, which is close to the actual cost of professional cleaning.

What happens if the weather is bad?

Safety comes first. If the captain cancels for unsafe weather, you can reschedule or get a refund under the terms shown at checkout, and we will email you if conditions look unsafe.

Where do we meet?

The exact meeting point is emailed to you after your trip is confirmed.

What should I bring?

Sunscreen, water, a hat, and a valid photo ID. Your confirmation email will note anything else you need.